Returns & Exchanges

Hassle-Free Returns & Exchanges

At KNOWLES CLOTHING LTD, we want you to be completely satisfied with your purchase. If for any reason your order does not meet your expectations, we offer a clear and straightforward returns and exchanges process.

Eligibility

To be eligible for a return or exchange:

• Items must be unworn, unwashed, and undamaged
• Original tags and packaging must be intact
• Returns or exchange requests must be made within 14 days of receiving your order

Some items, such as personalized or final sale products, may not be eligible for return. Please check the product description before purchasing.

How to Return an Item

1. Contact our customer service team via email: payment@knowlesclothing.com or phone: +44 7480 919462.
2. Provide your order number and reason for return or exchange.
3. Follow the instructions for shipping the item back securely to our returns address.

Exchanges

If you wish to exchange an item for a different size or product:

• Contact our customer service team with your order details
• Once your return is received and inspected, we will send the replacement item promptly
• Exchange availability depends on stock levels

Refunds

• Refunds are processed within 5–10 business days after the returned item is received and approved.
• The refund will be issued to your original payment method.
• You will receive a confirmation email once the refund has been processed.

Customer Support

Our team is ready to assist with any questions regarding returns, exchanges, or refunds:

• Email: payment@knowlesclothing.com
• Phone: +44 7480 919462

We are committed to providing a smooth, professional, and trustworthy returns experience for all our customers, ensuring your satisfaction with every purchase.