FAQ (Frequently Asked Questions)

General Questions

Q: Where is KNOWLES CLOTHING LTD based?
A: We are a UK-registered company headquartered at 39 Lawnswood, Hinckley, Leicestershire, United Kingdom, LE10 0YB.

Q: How can I contact customer service?
A: You can reach our team via:

• Email: payment@knowlesclothing.com
• Phone: +44 7480 919462
  We aim to respond to all inquiries within 24 hours on business days.

Orders & Payments

Q: What payment methods do you accept?
A: We offer secure payment options including major credit/debit cards and other online payment methods. All transactions are encrypted for your safety.

Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within a short time after placement. Please contact our customer service immediately for assistance.

Q: Is my payment information secure?
A: Yes. At KNOWLES CLOTHING LTD, we use secure payment gateways to ensure your personal and financial information is fully protected.

Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship to the UK and many international destinations. Shipping costs and delivery times vary by location and are displayed at checkout.

Q: How long will my order take to arrive?
A: Delivery times depend on your location and shipping method. Typically, UK orders arrive within 3–7 business days, while international shipments may take longer.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your package in real-time.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns of unworn, unwashed, and undamaged items within 14 days of receipt. Items must include all original tags and packaging.

Q: How do I exchange an item?
A: To exchange a product, please contact our customer service team with your order details, and we will guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive your returned item. Payment will be credited to your original method of payment.

Sizing & Fit

Q: How do I know which size to order?
A: Please refer to our Size Guide for detailed measurements and tips. If you are unsure, our customer service team is happy to help you choose the best fit.

Q: Do sizes run true to UK standards?
A: Our sizes generally follow standard UK sizing. However, some styles may have a relaxed or tailored fit, which is noted in the product description.

Additional Support

If your question is not listed here, please don’t hesitate to contact us:

• Email: payment@knowlesclothing.com
• Phone: +44 7480 919462

At KNOWLES CLOTHING LTD, we strive to make your shopping experience as smooth, safe, and enjoyable as possible.